A while ago I tweeted this:
“The company does what the CEO measures.” -- Sam Altman
— Babak Farrokhi (@farrokhi@unix.family) (@farrokhi) February 10, 2020
There are several hidden gems in this piece of wisdom. It made me think for several days. 1/7
It is a golden advice that I always share with people. A little bit of elaboration:
If there’s one universal truth in our industry, it’s that “Measurement is difficult.” The real challenge lies in identifying the right signals to measure.
Taking shortcuts and measuring the “easiest” metrics is a common mistake. You know that bias very well if you are a SysAdmin/DevOps/SRE.